Sam Somerville Tuition is operated by Sam Somerville, sole trader, at 24 Shipley Road, Brighton, BN2 6TA. Email refund requests to hello@samsomerville.co.uk.
Single lessons
- Cancel at least seven full days before the lesson: the lesson payment is refunded in full.
- Cancel with less than seven days’ notice: 50% of the lesson payment is refunded.
- Refunds are returned to the original payment method.
Rescheduling
A confirmed lesson may be rescheduled with at least 72 hours’ notice, subject to availability. Later requests follow the cancellation rules unless Sam agrees otherwise.
Four-lesson monthly options
- Cancelling stops future renewal but does not automatically issue a refund.
- Email Sam to cancel the current billing period. A manual refund of 75% of that period is provided.
- Unused lessons do not carry over and are not individually refundable outside these rules.
Declined or cancelled by Sam
If Sam cannot accept a paid booking, the payment is refunded in full. If Sam cancels a confirmed lesson, the customer can choose a replacement lesson or full refund for that lesson.
Statutory rights
These terms do not limit UK consumer rights. Separate statutory cancellation rights may apply to services booked online or at a distance.
Legal status
This policy is practical business copy, not professional legal advice.